Invite a Friend Referral FAQ's

Here are some of the most frequently asked questions on how the Earned Credits Program works:


Can I sign up using my own referral link?
No. Unfortunately, self-referrals are strictly prohibited. The aim of a referral program is to encourage affiliates and ambassadors to spread the word about our product(s), not to get discounts.

Can I sign up on behalf of my clients through my own referral link?
We recommend you either sign up from your clients’ computers (if possible) OR sign up your clients as usual (without a referral link) and send us an email with their sign up email addresses to info@elink.io

My friend/client signed up without using the referral link. What can I do?
Send us his/her email to info@elink.io and we’ll manually add them to the system.

Why can’t I see my sign-ups and/or rewards?
Our tracking is based on browser cookies, so if you used a different browser/device from the visit to sign up, you cleared your cookies, you used incognito, or you signed up from your own referral link, the signup might not be tracked. If you are 100% sure the sign up or sale were not tracked correctly, contact our referral platform provider at {{ fp_support_email }}.

What’s the referral cookie life?
The referral cookie life is {{ cookie_life }} days. If a user purchases the product after {{ cookie_life }} days since the first referred visit, the conversion won’t be tracked anymore.

What's the credit limit I can earn?
You can earn up to $150 in credits! (That's over 1 year worth of elink credits!)


🎙 If you have any questions or suggestions, please message us on our in-app chat or email us at info@elink.io.
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